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Information for guests

The essentials

Check-In

The Self Check-In terminal is located outside of the building, next to the main entrance on the right-hand side. Check-in is possible from 3 p.m. onwards, or earlier if the rooms are ready. Detailed pre check-In information is provided by e-mail once your reservation is done.

Pre Check-In

2 days before your arrival you have the possibility to do the Pre Check-In comfortable at home on your computer or mobile phone. All the necessary data (name, address, date of birth and ID number) are then already stored and when you check in at the terminal you only have to look up your reservation, sign and pay. This saves you a lot of time from typing in your data at the terminal and you will receive your room key quickly.

Check Out

until 11 am

Breakfast buffet

on workdays from 6.30 am to 9.30 am
Sundays and holidays from 7.30 am 10.30 am

Detailed ABC for guests

A

Adapters

Adapters are available during reception hours.

ATM

At the train station or in town. A map is available at the front desk.

B

Bathroom products

Forgotten something? Please ask at reception. Open until 19.00 (Washing and shaving products)

Bicycles

We have 2 bicycles, if you would like to reserve one/two please do so during reception hours.

Breakfast

Monday to Friday from 6:30 to 9.30. Saturday and Sunday from 7.30 to 10.30

Bureau de change

At the train station and from the banks during the counter opening times

C

Check-in

Mon - Sat 15.00 - 19.00 Sun 7.00 - 11.30 For late arrivals see Late check-in.

Check-out

By 11.00 in the morning at the latest. You may leave your luggage at the front desk if you are departing later in the day.

Culture

Plenty of information can be found in the leaflets in your room.

Cycling room

Available to guests. Please ask for the keys during reception hours.

D

Drinks

There is a lounge area in the lobby with drinks cabinet. Please help yourself and make a note of what you have you used so that you can notify us before you check out. (Price list by the cabinet)

F

Fax

During reception hours. National: CHF 1.00 per page / International: CHF 2.00 per page

Fire alarm

Keep Calm! Follow the instructions on the back of the door in your room. The emergency exits are clearly marked

I

Important numbers

Police: 117. Emergency doctor: 0848 112 112. Ambulance: 144. Fire Department: 118

Internet

You can access the Internet free of charge. Please ask at the front desk for your personal code. (WIFI)

Internet corner

There is a PC for guests on the 2nd floor.

Iron / Ironing board

Ironing board and iron are available, please request during reception hours.

L

Late Check-in

You can also check in after reception times with your personal key code.

Laundry

Washer and dryer. Please arrange the use of these facilities during reception hours.

N

Newspapers

Daily newspapers are available at the front desk.

P

Parking

There is free parking behind the hotel.

Pharmacy

Through the Baseltor, on the right hand side after 200m. A map is available at the front desk.

Photocopying

This service is available during reception hours. B/W: 0.30 CHF Colour: 0.50 CHF

Pillows

Extra pillows are available on request during reception hours

R

Reception

If you need help when reception is closed, please dial 111 at the front desk and you will be put through to the night shift personnel.

S

Sewing kit

Available on request during reception hours.

Smoking

Smoking is prohibited in the rooms and building. Outside the hotel there is a designated smoking area with an ashtray.

Stamps

Available during reception hours.

T

Taxi

Aaretaxi 032 622 22 22 Barocktaxi 032 685 40 30

Telephone

Available during reception hours.

TV/Radio

There are 150 television and 20 radio stations to choose from.

U

Umbrella

Available during reception hours.

V

Valuables

Valuables can be kept in the hotel safe at reception free of charge. The hotel management assumes no liability for valuables that are left in the guest rooms.

Ventilation

South-facing rooms on the ground floor and 1st floor are automatically ventilated. You can sleep with the windows closed.

W

Wake-up call

Please inform reception at what time you would like your alarm. You will then be called at that time.